NEW RESEARCH: The State of UserCentriCities

UserCentriCities launches The State of UserCentriCities: How Cities and Regions are Creating Better Digital Services by Putting Citizens’ Needs at the Centre, an in-depth analysis of the state of citizen-centric digital public services in 13 leading European cities and regions (Barcelona, the Catalonia region, the Emilia Romagna region, Espoo, Gothenburg, Helsinki, Kyiv, the Kronoberg region, Madrid, Milan, Murcia, Rotterdam and Tallinn). 

The State of UserCentriCities analyses the findings of the UserCentriCities Dashboard, a unique online tool for monitoring of the performance and mapping key initiatives on user-centric digital government across leading local authorities.

The report launches against the backdrop of the European Week of the Regions and Cities, the most important annual gathering for local administrations, in the presence of Petro Olenych, deputy mayor and chief digital transformation officer and Oleg Polovynko, chief information officer in the Kyiv municipality, discussing how Ukraine capital’s top officials use Diia, Ukraine’s cutting-edge digital government platform, to serve citizens and are keeping government operating.

Download The_State_of_UserCentriCities.pdf

13 October 2022