User-Centric Services Repository

What are the best examples of user-centric public services in European cities and regions?

How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.

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Displaying 1 - 9 of 9 services (filtered) - Clear filters

Interactive map showing all wishes collected from citizens in the district of Reyeroord West.

Redesigning public space together: Rotterdam Aan De Slag platform (RADS), with app and interactive map

Rotterdam

Netherlands

In the coming years, the Reyeroord district in Rotterdam will be made future-proof with the construction of a heat network (which will phase...

Citizens can now access to the services of the administration from home !

Local Registration Authority

Brussels Capital Region

Belgium

Citizens need a secure and simple way to access the growing number of digital applications of the public...

Photo of two public servants working in public space. Meanwhile holding out a phone with the Meld'R app showing on the screen.

MeldR: a user-friendly way to report problems in the Rotterdam public space

Rotterdam

Netherlands

Meld’R makes it easy and intuitive for Rotterdam citizens to report various issues in the public space. Whether it’s about litter,...

Espais eSTIC - eSTIC Spaces

Sant Boi de Llobregat

Spain

In the fight against the digital divide, many actions have been carried out in our city: training courses for different groups, informative and awareness talks or campaigns for the use of digital...