What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Terrassa (Catalunya)
-Spain
The water supply in Terrassa has always been a public service, but managed by a private company. This changed in 2018, when direct management of the water supply service was implemented through a...
Hamburg
-Germany
Masterportal exists since 2014 and is used like a kind of construction kit whenever web-based map applications are...
Bratislava
-Slovakia
Property Tax affects over 210 000 residents, home owners, in Bratislava. It is the second largest income for the city. Paper-based process is cumbersome,...
Bratislava
-Slovakia
Imagine that the air temperature reaches a tropical 35 degrees. The only thing that could help feel better is to dive into the water. Fortunately, you know...
Bratislava
-Slovakia
Over the past 4 years, the Department of Innovation and Digital Services implemented service design principles when introducing and digitasing city services....