An introduction to service design and a selection of service design tools. The resource is both an online catalog of resources as well as a publication. Combined, they comprise a basic but comprehensive introduction to service design and a selection of service design tools. The resources include the fundamentals of service design, an explanation of the Double Diamond design process and how it is used in service design, what to expect when working with a designer, and tools and methods that service designers use in the creative process. The publisher is considered the creator of the Double Diamond design process, which is ubiquitous in the design world.
To access the toolkit, click on the link below, which directs you to the OPSI-site. You do not have to log in, you may scroll down the OPSI-page to have direct access to the toolkit.
