JAMK Service Design Toolkit

A guided introduction to 14 common service design tools, such as empathy maps, personas, and customer journeys. They are organised by the publisher's methodology: Define, Learn, Solve, Test. Toolkit. The publisher offers a suggested path through the tools but the publisher suggests that each can be used on their own. 

To access the toolkit, click on the link below, which directs you to the OPSI-site. You do not have to log in, you may scroll down the OPSI-page to have direct access to the toolkit.