Social design

The toolkit provides an approach and methods those looking for a new way to tackle social and policy issues by making services more valuable to customers and users, easier to use, with fewer resources wasted on implementing the right ideas in the wrong way (or on the wrong ideas entirely). This approach involves spending time understanding people’s experiences and resources on their own terms, taking methodical steps to analyse and address these with their active participation, and pushing for more effective cross-team and cross-organisational working.
 

To access the toolkit, click on the link below, which directs you to the OPSI-site. You do not have to log in, you may scroll down the OPSI-page to have direct access to the toolkit.