User-Centric Services Repository

MUNI is an innovative chatbot project that brings together 36 municipalities (and potentially up til 78 municipalities) in Denmark to explore how AI and chatbot technology can enhance the...

Olesa de Montserrat is surrounded by many mountains and, the most important one, the Montserrat Mountain. Every year many...

Emila-Romagna's Digital Agenda regional structure promoted a co-designing process with local public administrators to create the first regional Observatory on ultra-broadband in...

Managing the relationship with the citizen is functional to improving citizen satisfaction.  Getting feedbacks in a systematic and constant way is crucial for improving services offered by the...

The speed that characterises the digital word demands time-saving and efficient solutions for users. In order to provide citizens with immediate answers to their questions, especially in a state...

In the coming years, the Reyeroord district in Rotterdam will be made future-proof with the construction of a heat network (which will phase...

Warsaw 19115 City Contact Centre ( Warsaw 19115) is the first project on such a large scale in Poland and one of the biggest in Europe. The aim of this project is to facilitate interactions...

The Beca Equitat (Equity Grant) is a type of university scholarship awarded annually by the Government of Catalonia and aims to help people with fewer economic resources to access university...

It allows you to send the declaration of change of residence following the transfer to Turin from another Italian municipality, from abroad or following...

The water supply in Terrassa has always been a public service, but managed by a private company. This changed in 2018, when direct management of the water supply service was implemented through a...

The service allows to book an appointment with a public counter and to have a conversation with a public servant by a video call service. The virtual...

The service allows to submit the application for enrollment to attend municipal, state and affiliated nursery schools and to manage all the subsequent phases...

The citizen action platform consists in proposing mechanisms to allow citizens to act for the public good in support of the action of the City of Paris and the associations.
It is a platform...

Masterportal exists since 2014 and is used like a kind of construction kit whenever web-based map applications are...

The City of Paris has implemented a new citizen participation platform. It aims to facilitate dialogue and regular decision-making so that the citizens of the Paris metropolitan area feel involved...

Talk London - often referred to as City Hall's online community - is a civic engagement platform launched by the Mayor...

Citizens need a secure and simple way to access the growing number of digital applications of the public...

Property Tax affects over 210 000 residents, home owners, in Bratislava. It is the second largest income for the city. Paper-based process is cumbersome,...

The submission of the rental deposit in a public register is a compulsory procedure for all persons renting a property in Aragon. A high impact service that processes approximately 25,000 deposits...

Meld’R makes it easy and intuitive for Rotterdam citizens to report various issues in the public space. Whether it’s about litter,...

The Problem

To efficiently plan for and deliver services for Londoners, we need to understand how the city is changing, both on a micro and macro level. No dataset existed...

Digital inclusion and cohesion is a priority in the digital transformation strategy ...

Imagine that the air temperature reaches a tropical 35 degrees. The only thing that could help feel better is to dive into the water. Fortunately, you know...

In May 2012 a strong earthquake struck the Municipalities of the Union of Terre d'Argine. On that occasion, one of the first activities was to check the health...

Over the past 4 years, the Department of Innovation and Digital Services implemented service design principles when introducing and digitasing city services....

The City of Bologna new incentive (bonus) campaign for the purchase of electric bikes and cargo bikes started on 13 Sept. 2022.

Any resident in the City...

“Digital Grandparents – Nonni Digitali” project is an initiative of the Municipality of Arezzo aiming to facilitate...

The waste collection system in Manlleu is door-to-door with a payment system based on PAYT. It's an innovative project because it incorporates...

Five London local authorities are working together to pioneer the deployment of “Internet of Things” (IoT) across council boundaries to rapidly address real world challenges around the theme of ‘...

In the frenetic lifestyle of a big city, finding time for going to a library can be hard. And maybe a definitive...

How difficult is for a city to keep an eye open on the different items that compose the urban landscape? Signals,...

The Digital Citizen Folder App is one of the tools launched by the Municipality of Milan to put services “in the pocket” of its citizens. The application was...

Since 2018, the Municipality of Milan has introduced a change in the process applied to fines issued for unpaid or...

Today, environmental pollution is already commonplace, there are countries where it is difficult to find clean drinking water. In order to make this issue a little easier, Jelgava has created a...

In the fight against the digital divide, many actions have been carried out in our city: training courses for different groups, informative and awareness talks or campaigns for the use of digital...

The challenge of what should be the role that the council should play with the citizens is where we place Mataró Connecta...

In a “life-eventscan” the city of Ghent examines its own services through the eyes of our citizens. We start from a broad perspective: instead of looking at a specific form or...

The city of  Ghent grants several services to its citizens, more specifically to citizens in a specific socio-...

Adopting a pioneering, wide-ranging vision, in 2011 the Generalitat de Catalunya introduced the first One Stop Shop (FUE) project with the aim of transforming companies’...

Wi-Fi in shelters – this is a relevant social initiative that provides the possibility of uninterrupted high-speed access to the Internet even during an...

The era of digitalization and new arising challenges emphasize the importance of improving democratic institutions and processes. E-democracy offers community access to policy choices and...

Kyiv Digital is a city mobile application that was created on the initiative for city`s digitalization. Residents of the capital had the opportunity...

EVaka is a client and information system used by the City of Espoo's Finnish-speaking and Swedish-speaking early childhood education units. The development of eVaka was started...

The mobile app called "The City of Liepāja" was created to expand the opportunities for citizens to more conveniently convey information about improvements in the urban environment, as well as to...

Wemi.milano.it is a...

In December 2020 elections of Educational Unit Councils took place for the first time only via an on-line platform....

Murcia’s Citizen Application, TuMurcia, is accessible on mobile devices as well as on citizen’s computers/laptops through their browser. Using this App, Citizens...

Inspired by the "Fix My Street" service, "Dans ma Rue" is a digital web service from the CitéLibre pack that not only allows the reporting of incidents, but also the follow-up of their resolution...

Since 2015, the City of Paris has been devoting 5% of its annual investment budget to citizens' projects to enable them to improve their daily lives in their city. The Participatory Budget Tool...

Forms is one of the many digital web services part of the CitéLibre pack, which provides a form generator for any type of citizen requests, that can also capture feedback...

Agenda is a digital web service from the CitéLibre pack which provides a powerful and fully customizable appointment booking system.

In a few clicks, the...

Gavius ​​is an innovative virtual assistant which uses Artificial Intelligence technology to communicate to...

Since 2021, Helsinki has offered pre-primary education allocation to parents proactively through text messages. Parents of kids of suitable age receive text message offering allocation in a nearby...

"What's going on ... in my neighbourhood?"(Ghostbusters)

MijnRotterdam is the digital neighbourhood meeting place where...

The Digital Assistant (Chatbot) is an innovative tool available 7/24, that supports citizens looking for information related to all the...

Better understanding of who spent how much and why, makes political decisions more transparent.

Openbudget.brussels is a cadaster of public spending in the framework of public procurement...

At the Citizen Engagement Portal of Murcia City Hall, you can participate and decide about different topics, by generating a proposal (individually or with other people),...

OCULTO.TV is an audiovisual streaming platform launched by Murcia city hall, exhibiting original productions online. It's cultural thematic channels, e.g. “Medieval Murcia”, “...

eAmbulance is the online registration system to a network of regional hospitals. Vysocina region has five hospitals in the cities of: Jihlava, Havlickuv Brod, Pelhrimov, Nove...

Explore.Porto is an innovative product/service created to challenge citizens and visitors to...

The Helmet web library (www.helmet.fi) is a joint e-library service provided by the city libraries of Espoo, Helsinki,...

Madrid Móvil is the commitment of Madrid City Council to bring the citizen closer and facilitate the use and access to municipal services and interaction with the Administration...

Madrid Mobility 360 offers a unique fully functional MaaS (Mobility as a Service) solution, including booking, unlocking and payments. Madrid Mobility 360 is an innovative...

The city of Gothenburg created a circular economy map for the community in and around Sweden.
The Smart Map aims at making it easier for people to live more...

Milano Partecipa is the digital platform for citizen participation in the democratic processes of the Municipality of Milan. All resident citizens or city users, aged...

Traditional newsstands, tobacconists and stationery shops around the city of Milan can now issue official vital records documenting birth, death, and marriage as well as other certificates...

Madrid Te Acompaña (Madrid is with You) (MTA), is a social project of Madrid City Council. It is aimed at all people over 65 years of age registered in the city of Madrid...

To facilitate access to health services, the Emilia-Romagna Region has developed the Electronic Health Record for its citizens: a website and an application that collects the...

The purpose of the smart app is to enable the citizens of Tallinn to experience the landscape architecture solution of the Pollinator Highway via augmented reality. This is the first time in...

The Accessibility Information System (LIPS) is a portal for publishing information about the accessibility of objects. It aims to facilitate the mobility of people in target...

The new municipality website aims to create the "Citizen's Digital Home", built around the needs of the citizen. The municipality website will...

Easy Hospital is a mobile application that guides a person to a hospital for a medical care or examination. When the person...

CityLab010 is a support programme with an annual budget of over 3 million euros for initiators who want realise their dreams for Rotterdam.

We offer you the chance to make...

The Digital Counter Rotterdam is a platform for public service delivery through video calling with...

Kotikatuportaali, Home Street Portal is an online service developed by the public...

Do you want to enjoy Rotterdam spaciously, comfortably and safe?

Thanks to SpotRotterdam, imagined and created by the municipality of Rotterdam, you can do so a lot easier...

Espoo has launched the development of a new MyEspoo website. The site will provide easy access to the...

Cartão Porto is a card that identifies its holder as a citizen of the city of Porto and allows them to enjoy a set of advantages and benefits in accessing the experiences...